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1811 views
Mias Du Toit
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Posted: 15 Aug 2016 19:36
Gender: Male
Age: 46 years
Location: Africa, South Africa
Nationality: South African
Phone: +27823217148
About Person
Summary

I have 13 year experience in the IT arena from desk top support to IT support management and 15 year of experience in the Telecoms arena specifically Operation support focusing on a in house application which interacts with all client based network elements and 3rd party application. Effective monitoring, early alerting and synchronization of such elements. Broad spectrum of skills obtained in this environment from first line support, Product and client management, Quality Assurance, BA, Product and Support growth. Touching on project management.


Specialties

15 Year of experience in the Telecoms arena specifically Operation support focusing on an in house and 3rd party application which interacts with all client based network elements and 3rd party application. Effective proactive monitoring, early alerting and synchronization of such elements. Broad spectrum of skills obtained in this environment from first line support, Product and client management (service delivery), Quality Assurance, BA, Product and Support growth. Touching on project management.

Deliver Operational requirements as part of the overall customer experience
Act as a single point of contact between applications and 3rd parties
Accountable for correct reporting into business
Participate and drive solution approach and drive the implementation thereof
Ensure best possible end to end solutions
Responsible to raise and resolve issues within governance structure and processes.
Ensure alignment of thinking across technical teams as well as integrating processes to achieve the desired outcome.
Effective monitoring, Early alerting 
Data integrity and Synchronization of data between systems. 
Broad spectrum of skills obtained and required in this environment:
o	First/Second line support
o	Product and client management (service delivery)
o	Quality Assurance
o	Business Analysis ( interaction with and advisor to BA’s)
o	Product and Support growth
o	Operational project management.
o	People management
o	Client relations and expectation management.
General Info
Profession: Service delivery manager and AO Manager
Experience: 7 years 7 months
Category: IT/Software
Employment: Full-Time
Desired place: Africa , Tanzania , Dar es Salaam
Salary: Negotiable
Files: mias cv    
Experience
Name Company: Bytes Universal Systems
Scope Activity: SDM and AO
City: Cape Town and Midrand
Post: Service Delivery Manager and AO Manager
Period: Jan 2009 - Aug 2016
Responsibilities: 15 Year of experience in the Telecoms arena specifically Operation support focusing on an in house and 3rd party application which interacts with all client based network elements and 3rd party application. Effective proactive monitoring, early alerting and synchronization of such elements. Broad spectrum of skills obtained in this environment from first line support, Product and client management (service delivery), Quality Assurance, BA, Product and Support growth. Touching on project management. Deliver Operational requirements as part of the overall customer experience Act as a single point of contact between applications and 3rd parties Accountable for correct reporting into business Participate and drive solution approach and drive the implementation thereof Ensure best possible end to end solutions Responsible to raise and resolve issues within governance structure and processes. Ensure alignment of thinking across technical teams as well as integrating processes to achieve the desired outcome. Effective monitoring, Early alerting Data integrity and Synchronization of data between systems. Broad spectrum of skills obtained and required in this environment: o First/Second line support o Product and client management (service delivery) o Quality Assurance o Business Analysis ( interaction with and advisor to BA’s) o Product and Support growth o Operational project management. o People management o Client relations and expectation management.
Education
Level: Diploma
City: Johannesburg
Institution: DaVinci
Faculty, Specialty: Management of Innovation and Technology
Period: Dec 0201 - Dec 2010
About Education: Pass with Distinction Best mark for Change management, presentation to Altech board on change management.
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